Privacy Policy

1.Introduction

3n4n.com Casino ("3n4n.com," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the 3n4n.com platform (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use our services, including our website, mobile applications, and any related services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. By registering on or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue your use of the Platform immediately. For questions or concerns, you may contact our Data Protection Officer at the details provided in Section 15.

2.Data Controller

3n4n.com Casino acts as the data controller in respect of the personal data collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws, including the DPA.

3.Personal Data We Collect

We collect the following categories of personal data:

• Identity Data: Full name, date of birth, nationality, and government-issued identification numbers (e.g., SSS, UMID, passport, driver's license);
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code);
• Financial Data: Bank account details, GCash or PayMaya account information, BPI, BDO, or Metrobank account references, transaction history, deposit and withdrawal records;
• Account Data: Username, encrypted password, account preferences, and communication history with our support team;
• Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and platform access logs;
• Usage Data: Information about how you use the Platform, including game history, session duration, betting patterns, and feature interactions;
• Marketing Data: Your preferences regarding receiving marketing communications from 3n4n.com and your responses to promotions.

We do not intentionally collect sensitive personal information (as defined under the DPA) unless required for identity verification or regulatory compliance purposes, in which case we will seek your explicit consent.

4.How We Collect Your Data

We collect personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, or participate in promotions;
• Automated technologies: As you interact with the Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies (see Section 10);
• Third parties: We may receive personal data from payment processors, identity verification service providers, fraud prevention agencies, and regulatory authorities where permitted by law.

5.How We Use Your Data

3n4n.com uses your personal data for the following purposes:

• To register and maintain your account on the Platform;
• To process deposits, withdrawals, and other financial transactions;
• To verify your identity and age (21+) in compliance with applicable regulations;
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities;
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
• To provide customer support and respond to your inquiries;
• To personalize your experience on the Platform and improve our services;
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications);
• To send you marketing communications about 3n4n.com promotions and offers, where you have consented or where we have a legitimate interest to do so;
• To analyze Platform usage and conduct internal research to improve our products and services;
• To enforce our Terms & Conditions and other applicable policies.

6.Legal Basis for Processing

We process your personal data on the following legal bases under the DPA:

• Contractual necessity: Processing required to perform our contract with you, including account management and transaction processing;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and tax reporting obligations;
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Where we rely on your consent for processing (e.g., marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

7.Data Sharing and Disclosure

3n4n.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Service providers: Third-party vendors who provide services on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only as instructed by 3n4n.com and in accordance with applicable data protection laws;
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive, including disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent authorities;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the relevant third party, subject to equivalent data protection obligations;
• Professional advisers: Lawyers, auditors, and insurers where necessary in the course of professional services rendered to 3n4n.com.

8.International Data Transfers

Some of our service providers may be located outside the Philippines. Where we transfer your personal data to recipients in other countries, we ensure that appropriate safeguards are in place to protect your data in accordance with the DPA and its Implementing Rules and Regulations. Such safeguards may include contractual clauses approved by the National Privacy Commission or equivalent data protection standards in the recipient country.

9.Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. In particular:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AML regulations;
• KYC documentation is retained for a minimum of five (5) years following the end of the business relationship;
• Marketing preference data is retained until you withdraw consent or close your account;
• Technical and usage data is retained for up to two (2) years for analytics and security purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized.

10.Cookies and Tracking Technologies

3n4n.com uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features;
• Performance cookies: Used to collect anonymized information about how users interact with the Platform, helping us improve functionality;
• Functional cookies: Used to remember your preferences and personalize your experience;
• Marketing cookies: Used to deliver relevant promotional content based on your interests and usage patterns.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

11.Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 3n4n.com:

• Right to be informed: The right to be informed of how your personal data is being collected and processed;
• Right of access: The right to obtain a copy of the personal data we hold about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to object: The right to object to the processing of your personal data on grounds relating to your particular situation, including processing for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to your request within thirty (30) days, subject to identity verification requirements.

12.Security Measures

3n4n.com implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of our systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 3n4n.com will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the DPA.

13.Children's Privacy

The 3n4n.com Platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

14.Changes to This Policy

3n4n.com reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable notice via the Platform or by email to your registered address prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15.Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at www.privacy.gov.ph.